Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of popandgorooter.com and any plumbing services provided by Pop & Go Rooter ("we," "us," "our"). By scheduling service, using our website, or accepting a quote, you agree to these Terms.

2. Scope of Services

Pop & Go Rooter provides residential plumbing services including but not limited to: 24/7 emergency plumbing, drain cleaning, water heater installation and repair, leak detection and repair, hydro jetting, fixture installation, and related plumbing work.

We are licensed and insured to perform this work in:

• Arizona — AZ ROC #365143
• California — CSLB #1123349

We may decline service for any reason, including unsafe site conditions, work outside our license scope, or jobs we judge are not in the customer's best interest.

3. Scheduling, Estimates & Cancellations

Scheduling

Service appointments can be scheduled by phone, text, or contact form. For active emergencies (flooding, sewage in the home, no water), please call rather than submit a form. We aim for 60-minute response on standard calls during business hours and 45 minutes or less on active emergencies, but ETAs are estimates, not guarantees.

Estimates and quotes

Phone-based ballpark estimates are best-effort and based on the information you provide. A binding quote is given on-site after our technician inspects the job. You may decline the quote at any point before we begin work.

Cancellations and no-shows

Cancellations made at least 2 hours before the scheduled appointment incur no charge. Same-hour cancellations or no-shows may incur a dispatch fee equal to our after-hours rate. We will tell you the fee before charging it.

4. Pricing & Payment

Up-front, flat-rate pricing

We provide a flat-rate written quote before beginning any work. The quoted price is the price you pay, except where the job scope changes after work begins (for example, discovering hidden damage that requires additional repair). Any scope change is re-quoted and approved before continuing.

Payment

Payment is due upon completion of the work, unless otherwise agreed in writing. We accept all major credit cards, bank transfer, and check. Financing is available on qualifying jobs through approved third-party lenders, subject to credit approval.

Invoicing & late payment

Property managers and HOAs may be invoiced with prior approval. Invoices are due Net 15. Past-due balances accrue interest at 1.5% per month or the maximum rate allowed by Arizona or California law, whichever is lower.

5. Workmanship Warranty

Our workmanship is guaranteed for 30 days from the date of service. If a problem we repaired returns within that window from the same cause, we will return and re-perform the work at no additional labor charge.

The workmanship warranty does NOT cover:

• Defects in customer-supplied parts (we warrant only parts we provide).
• Damage caused by tampering, modification, or third-party work after our visit.
• Pre-existing conditions outside the scope of work performed.
• Acts of nature, freeze damage, or other external causes.

Manufacturer warranties on parts (e.g., water heaters) are administered by the manufacturer per their terms — we'll help you submit a claim when applicable.

6. Disclaimers & Limitation of Liability

Pop & Go Rooter performs work to industry standards and applicable code. To the maximum extent permitted by Arizona and California law:

• Our total liability for any claim arising from our services is limited to the amount you paid for the specific service giving rise to the claim.
• We are not liable for indirect, incidental, consequential, or punitive damages.
• We do not warrant that any plumbing system will be free from future failure — pipes, fixtures, and equipment age and fail for many reasons outside our control.

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be limited under Arizona or California law (including consumer protection and home improvement contractor statutes).

7. Permits & Code Compliance

Where a job requires permits or inspections (water heater replacements, repipes, sewer line work, etc.), we will tell you in writing on the quote and either pull the permit on your behalf (with permit fees passed through at cost) or coordinate with you to do so. All work is performed to current applicable plumbing code in your jurisdiction.

8. Use of Our Website

You may use popandgorooter.com to learn about our services, request quotes, and contact us. You agree not to:

• Use the site for any unlawful purpose.
• Attempt to access non-public areas, scrape content at scale, or interfere with site security.
• Submit false information through our forms.

All site content (text, images, logos) is the property of Pop & Go Rooter or its licensors and may not be reproduced without permission.

9. Disputes & Governing Law

Informal resolution first

If you have a complaint, please contact us first at [email protected] or 888-321-0797. We take complaints seriously and will work in good faith to resolve them quickly.

Governing law

Disputes arising from work performed in Arizona are governed by Arizona law and venued in Maricopa County, Arizona. Disputes arising from work performed in California are governed by California law and venued in San Diego County, California.

Contractor licensing complaints

• Arizona customers — you may file a complaint with the Arizona Registrar of Contractors at azroc.gov.
• California customers — you may file a complaint with the Contractors State License Board at cslb.ca.gov.

10. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change. Continued use of our services after a change constitutes acceptance of the updated Terms.

11. Contact Us

For questions about these Terms, contact us at:

• Email: [email protected]
• Phone: 888-321-0797
• Phoenix Metro Shop: 3022 S George Dr, Tempe, AZ 85282 · AZ ROC #365143
• San Diego Metro Shop: 924 S 31st Street, San Diego, CA 92113 · CSLB #1123349