Privacy Policy

Pop & Go Rooter ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect when you visit popandgorooter.com or contact us for plumbing service, how we use that information, and what rights you have over it.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

Information you give us directly

• Contact info — name, phone number, email, service address — when you call us, text us, fill out a contact form, or schedule service.
• Service details — the plumbing problem you describe, photos you send, payment method, and service history.
• Reviews and feedback — anything you voluntarily post or send us.

Information collected automatically

• Device & browsing data — IP address, browser type, device type, pages visited, time on page, referring website.
• Cookies & analytics — see Section 4 below.

2. How We Use Your Information

We use the information we collect to:

• Schedule and dispatch plumbing service to your address.
• Provide quotes, invoices, and follow-up service communication.
• Respond to questions, complaints, and support requests.
• Process payments and prevent fraud.
• Send appointment confirmations, reminders, and (with your consent) occasional service offers or seasonal maintenance reminders.
• Improve our website, understand how visitors use it, and fix problems.
• Comply with our legal obligations (Arizona ROC #365143 and California CSLB #1123349 record-keeping requirements, tax records, etc.).

3. When We Share Your Information

We do not sell your personal information. We share it only with:

• Service providers — vendors that help us operate (CRM, scheduling, payment processing, email/SMS delivery, website hosting). These providers are contractually limited to using your data only to provide their service to us.
• Legal authorities — when required by law, subpoena, court order, or to protect our legal rights.
• Business transfers — if Pop & Go Rooter is sold or merged, your information may transfer to the new owner subject to this Policy.

4. Cookies & Tracking

We use cookies and similar technologies to make the site work and to understand how it's used. This includes:

• Strictly necessary cookies — required for the site to function (e.g., remembering form input).
• Analytics cookies — Google Analytics or similar tools, which collect aggregated, anonymized data about how the site is used.
• Advertising cookies — if you arrived via a paid ad, we may use cookies to measure conversion (e.g., Google Ads, Meta Pixel).

You can disable cookies in your browser settings, but parts of the site may not work correctly if you do.

5. Data Security

We use commercially reasonable safeguards (encryption in transit, access controls, vendor vetting) to protect your information. No system is 100% secure, but we treat your data with the same care we'd want for our own.

6. Data Retention

We keep customer service records as long as needed to provide service, comply with legal obligations (typically 7 years for tax/contractor records in AZ and CA), resolve disputes, and enforce our agreements. Marketing contact info is kept until you opt out or request deletion.

7. Your Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and sell or share.
• Request a copy of your personal information.
• Request deletion of your personal information (subject to legal exceptions).
• Correct inaccurate personal information.
• Opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
• Be free from discrimination for exercising these rights.

To exercise any of these rights, contact us at [email protected] or call 888-321-0797. We may need to verify your identity before processing your request.

Arizona Residents

Arizona does not yet have a comprehensive consumer privacy law equivalent to California's, but we extend the same rights — access, correction, deletion — to Arizona customers as a matter of standard practice.

SMS / Text Message Communications

If you opt in to receive text messages from us (appointment reminders, service updates, promotional offers), you can opt out at any time by replying STOP. Message and data rates may apply. We do not share SMS opt-in information with third parties for their marketing purposes.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent change. Significant changes will be highlighted on our homepage.

10. How to Contact Us

For privacy questions, requests, or concerns, contact us at:

• Email: [email protected]
• Phone: 888-321-0797
• Phoenix Metro Shop: 3022 S George Dr, Tempe, AZ 85282 · AZ ROC #365143
• San Diego Metro Shop: 924 S 31st Street, San Diego, CA 92113 · CSLB #1123349