You packed the sunscreen.
Confirmed the pet sitter.
Set the auto-responder.
But did you check your ice maker line?
It's amazing how many homeowners plan every detail of a trip — flights, itineraries, kids' snacks, sunscreen SPF, currency exchange — and never think about the pipes they're leaving behind.
The ones who do come home to the vacation memories. The ones who don't come home to a mopping job that costs more than the trip did.
Here's the 20-minute checklist we give our own customers before they leave.
1. Kill the main water supply
This is the single most important thing on this list. If you do nothing else, do this one.
Find your main water shut-off valve — usually near where the water line enters (garage, basement, or exterior wall). Turn it clockwise until it stops.
If your shut-off is a round gate valve that hasn't moved in years, it may be stuck. Test it BEFORE your trip. If it won't turn or leaks when closed, we can swap it for a modern quarter-turn ball valve in about 30 minutes.
2. Send your water heater on vacation too
Most modern heaters have a vacation mode setting. It keeps the tank warm enough to prevent freezing but doesn't heat all the way. Saves energy + reduces stress on the tank.
Older tanks — turn the thermostat to its lowest setting.
3. Kill the ice maker
Ice maker lines are the #1 cause of "came home to a flooded kitchen" calls we get. Small plastic tubing under constant pressure = weakest link in your entire plumbing system.
There's usually a shut-off valve behind or under the fridge. Close it. If you can't find it, closing your main water (Step 1) handles this too.
4. Walk every fixture — one time only
Every faucet, toilet, dishwasher line, washing machine hose, refrigerator water line. Look for:
- Slow drips at faucet handles
- Running toilets
- Moisture or mineral crust at flexible line connections
- Any dampness under sinks or behind appliances
Find anything? Fix it BEFORE leaving. A drip that's "no big deal" becomes 1,400 wasted gallons over a 2-week trip.
🔧 Book a pre-vacation plumbing check
Not sure what to look for? We do a 30-min inspection, check every fixture and connection, and tell you if anything needs attention before you leave. $89 flat.
📞 Book Now — 888-321-07975. Drain the disposal one last time
Run cold water + disposal for 10 seconds. Then pour a cup of white vinegar down. Let it sit 5 minutes. Rinse with cold water.
This kills bacteria and prevents that "back from vacation" smell — one of the most common complaints we hear after summer trips.
6. Recruit a neighbor
Even with water off, ask a trusted neighbor to walk through the house every 3-4 days. Ceilings sag before they burst. Damp carpet appears before mildew.
Give them your main water shut-off location + our 24/7 emergency number (619-717-4152) in case they find anything.
7. Install a smart water sensor (this is the upgrade that changes everything)
A $50-$150 smart water sensor placed near your water heater, washing machine, dishwasher, and under sinks will text you the moment it detects moisture. Smart shut-off systems automatically close your main valve.
Most of our customers who travel installed one after their first "came home to disaster" experience. The ones who install one before never need to.
Members get 25% off smart water sensor installation, priority pre-vacation checks, and 24/7 emergency response while you're away. See tiers →
Away and something happened?
Your neighbor calls with bad news — leaks, floods, weird sounds. Call our 24/7 line. We handle emergencies while owners travel.
The bottom line
20 minutes now = zero panic later. Turn off water. Set the heater. Kill the ice maker. Check for drips. Ask a neighbor. Consider a smart sensor.
Save our 24/7 number before you go: 619-717-4152. Have a great trip.
Frequently Asked Questions
Should I shut off water when I travel?
Trips longer than 3-4 days: yes. Use vacation mode on modern tanks or lowest setting on older ones.
Can't find my main water shut-off?
Look near where the water line enters — often garage, near water heater, or exterior wall. Still can't find it? Call for a free 15-min location check.
How long is safe to leave water off?
Weeks or months if fully shut off at the main. Flush toilets and run water after you return to refill traps.
Do smart sensors actually work?
Yes — modern ones connect to Wi-Fi and text you within seconds. Some can auto-shut your main valve if paired with smart shut-off systems.